Refund & Cancellation Policy

Booking and Confirmation

A reservation request submitted through the hotel's website is not automatically a confirmed booking. The request remains subject to room availability and hotel confirmation.

A booking becomes confirmed only after the hotel has verified availability and confirmed the reservation.

Cancellation Policy

• Non-Refundable All confirmed bookings are strictly non-refundable.
• No Refund No refunds will be issued for cancellations, no-shows, early check-outs, date changes or booking modifications of confirmed bookings.
• Booking Commitment By confirming a reservation, the guest acknowledges and agrees to this cancellation policy.

Pay at Hotel Reservations

Pay at Hotel reservation requests do not require advance payment through the website. Such requests remain subject to availability and hotel confirmation. Once confirmed, the reservation is subject to the cancellation terms stated in this policy.

Prepaid Bookings

For prepaid bookings, payment is processed through the applicable payment gateway. Once the hotel confirms the prepaid reservation, the booking is subject to the hotel's non-refundable cancellation policy.

If a payment is successfully processed but the hotel is unable to confirm the requested reservation because the room is unavailable, the payment will be handled according to the applicable payment and refund process.

Early Check-out

Guests who check out before the scheduled departure date will be charged for the entire confirmed booking period. No refund will be provided for unused nights.

Amendments

Date changes or booking modifications, if permitted, are subject to availability and may incur additional charges. Approval is entirely at the discretion of the management. A requested modification does not automatically cancel or replace an existing confirmed booking.

Promotional Rates

All promotional, discounted or special-offer bookings remain strictly non-refundable, unless specific terms displayed with the offer state otherwise.

Force Majeure

In the event of circumstances beyond reasonable control, including but not limited to natural events, government restrictions, emergencies or disruptions, refunds, credits or rescheduling may be considered solely at the discretion of the management.

Hotel-Initiated Cancellation

If the hotel is unable to honour a confirmed reservation due to circumstances attributable to the hotel, management will contact the guest and provide an appropriate resolution, which may include an alternative arrangement or refund of an amount actually paid for the affected reservation, as applicable.